Withdrawal / Return
You have the right to return the entire order without having to tell us the reason why you want the products returned, within 14 calendar days from the date you receive it. In this case you will be charged only the direct cost of returning the products, which is 4 €. In the event that the reason for the return concerns a mistake of the company, we undertake to bear the cost of returning the order, provided that the return has been made with the transport company ACS.
In order to exercise the right of withdrawal, you are obliged to send the product in the perfect condition in which you received it, ie without violating its packaging and confirming that none of the products you have ordered has been used. In addition, you must include the retail receipt. The return will be accepted only after the approval of the company. In case the time limit of 14 calendar days has passed, we have no obligation to return or change the products.
In case of return of the products and accordingly, on the one hand in the way you chose to pay for your order and on the other hand in the way in which their return will take place, your refund will be completed within 8 working days from the date we receive the products. . In case the reason for return concerns a mistake of the company, VITAMELIA undertakes to send a courier again to the address you have assigned to us for the receipt of the order at its own expense. In case the consumer wishes to return his order without the fault of the company then the shipping costs are borne by the consumer himself. Once the product leaves you, VITAMELIA receives it within 1-2 working days for returns within Greece and through ACS. In case you choose other transport companies, we can not provide any guarantee for the delivery times of the products you return to us. After receiving the product, we will immediately process your request and inform you about how to process it. After the return of the product, and if approved by the Company, the customer is reimbursed in full amount either by corresponding deposit in his bank account, or in another way according to the above. Our company is not obliged to reimburse additional delivery costs if the consumer has explicitly chosen a delivery method other than the standard one we offer.
Changes / returns on food supplements are not accepted as they are products that expire and are not returned for reasons of hygiene and consumer protection.
We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense.
In case you want to return the products you bought to us, the address to which the products to be returned must be:
Ethnarchou Makariou 56, 12132 Peristeri
Tel: 210 5779954
Nikou Pattihi 92, 3070 Limassol
Tel: 00357 25745 550
Replacement / Change
The company is obliged to provide the right of replacement in case the product is considered defective. In case the consumer wants to change the respective product, he is obliged to follow one of the following ways:
1. To return to the company and place a new order. In this case, the cost of return is borne by the consumer.
2. To change it in the company's store in Greece and Cyprus, without any charge.
If the reason for the return is a mistake of the company, the return cost is borne by the latter.
Order Cancellation Right
Our customers are entitled to cancel an order, under the very specific conditions below:
1. In case the electronic order (checkout) has not been completed, you can cancel the process by pressing the back key in your browser.
1. In case the electronic pa2 has not been completed. In case the electronic order (checkout) has been completed, please contact a representative of our company, so that he can further inform you about the procedure to be followed. Your order can be canceled provided it has not already been processed by the company. Order (checkout), you can cancel the process by pressing the back button in your browser.
The right to cancel the order does not exist beyond the above cases.
Wrong Ή Defective Products
In case the product you received does not match the product of your order, or if the product you received is defective, you should contact us either by email or by phone and after the approval of the return to send the order. Of course, even in this case, you should not have opened and used the product, so that we can replace it for you. The costs of returning or changing the products in this case are borne by our company.
Risk of Loss or Damage
The risk of damage or loss of the goods until they are received by the consumer or a third party is borne by the trader, unless the carrier has been tilted by the consumer. Once the physical possession of the products is in the consumer, it weighs on the consumer.
Delivery of Products
In case you do not receive your order within the specified days as stated in the "Orders & Payment», A new delivery date of your order is set.
In Dietary Supplements changes / returns are not accepted as they are products that expire and are not returned for reasons of hygiene and consumer protection.
All products returned to VITAMELIA are subject to meticulous quality control.
We would like to point out that in case the products of your order have been opened or used and do not meet the necessary conditions, they will be returned to the sender at his own expense.